Refund policy

📜 Return & Refund Policy

We want you to love your purchase! If there’s an issue with your order, here’s how we handle returns and refunds:

✅ Order Issues

Damaged, Defective, or Wrong Item: If your item arrives damaged, defective, or incorrect, contact us within 5 days of delivery with clear photos. We’ll send a free replacement or issue a full refund — no return needed.

Item Didn’t Arrive: If your package doesn’t arrive within the promised timeframe, we’ll issue a full refund or send a replacement.

 

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⚠️ Returns

Because we ship directly from our global suppliers, we don’t accept returns for reasons like “changed my mind,” “ordered the wrong size,” or “no longer want the item.”

In rare cases where a return is approved, the buyer is responsible for return shipping to the supplier’s warehouse (usually in China). Return shipping costs are non-refundable.

 

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🔄 Refunds

Approved refunds are processed back to your original payment method within 5-10 business days.

For small issues (like minor defects), we may offer a partial refund instead of a full refund to save you time and hassle.

 

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📧 How to Request a Refund

Email us at [nextwavetech.ltd@outlook.com] with:

1. Your order number

2. Photos of the issue (if applicable)

3. A short explanation of the problem

 

We’ll respond within 24–48 hours.